Reference

Terms and Conditions That Govern Your e789 Account

These terms set out what you agree to when you open and use your e789 account — covering everything from how deposits work through JazzCash, Easypaisa and Raast, to how we handle withdrawals, account suspension and service access.

Account eligibility rulesJazzCash, Easypaisa & Raast deposit termsWithdrawal and verification conditionsAccount suspension policyPakistan-region access subject to local law
e789 Terms and Conditions That Govern Your e789 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how a specific clause applies to your account, our support team handles policy queries directly. Reaching out through live chat connects you to an agent who can walk you through the relevant section. For formal written requests — such as account disputes or data queries — use the email channel so there is a written record of your communication.

Live Chat Reach an agent through the live chat widget in your account dashboard. This is the quickest path for general terms queries and account-level clarifications.
Email Support Send formal queries or written disputes to our support email. We respond to policy-related emails and keep a record of all written correspondence for your reference.
Account Help Centre The Help Centre inside your account contains a dedicated Terms section. Search by topic — withdrawals, wallet rules, account access — to find the clause that applies to your query.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms describe your rights and our obligations clearly, so you know exactly where you stand. We do not share your account data or transaction history with third parties outside of what is required by applicable law or fraud-prevention processes. Your wallet activity — whether through JazzCash, Easypaisa or Raast — is processed under secure connection protocols, and your account PIN and OTP are never stored or visible to our agents.

Data Retention

We retain your account data for as long as your account is active and for the period required under applicable regulation after closure. You may request a summary of stored data through email support.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, freeze your account immediately through the security settings page.

Requesting Changes

To update account details, request data deletion, or dispute a transaction outcome under these terms, contact support in writing. We action verified requests within the timeframe set out in the policy.

Cookies and Tracking

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet preference, whether JazzCash, Easypaisa or Raast. You can manage cookie settings in your browser.

Common Questions About e789 Terms and Conditions

These questions address what our terms actually require of you — and what you can expect from us in return. Every answer refers to a real part of the policy, not a general statement.

You accept the terms once at account creation. If we update them materially, you will be prompted to review and accept the new version before you can continue using your account.

A breach may result in account suspension or permanent closure, depending on severity. We notify you of the reason and give you a window to respond before any final action is taken.

Yes. Each wallet method has transaction conditions — including minimum amounts and verification steps — set out in the payments section of the terms. These apply alongside the wallet provider's own conditions.

Contact our email support with your account details and the date of registration. We can provide the version of the terms that was active on that date as a written record.

Submit a written dispute through email support. Include your account ID, the relevant transaction or event, and the clause you believe has been misapplied. We review all formal disputes and respond in writing.

Yes. Access and participation depend on local law where you are located. Where these terms conflict with applicable local law, local law takes precedence. Verify your eligibility before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.